Shipping policy

At Imara Engineering, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle the shipment of products purchased on www.imaraengineering.com.

1. Shipping Locations

We offer shipping to the following regions:

• Domestic (Australia): We deliver across all Australian states and territories.
• International: Shipping is available to select countries. Please contact us at admin@imaraengineering.net for inquiries about international delivery.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Costs

We offer the following shipping options:

3.1 Domestic Shipping:

• Standard Shipping: Estimated delivery time is 3-7 business days.
• Express Shipping: Estimated delivery time is 1-3 business days.

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

3.2 International Shipping:

• Delivery times and costs vary depending on the destination. Customs fees and import duties (if applicable) are the responsibility of the recipient.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.

5. Delays and Issues

While we strive to deliver within the estimated timeframes, delays may occur due to:

• External factors (e.g., weather, customs clearance, or carrier delays)
• Incorrect or incomplete shipping addresses

If your order is delayed or you experience any issues, contact us at admin@imaraengineering.net or +61405244342 for assistance.

6. Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Hazardous or restricted items may have additional shipping limitations.

7. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

• Notify us within 7 business days of receiving the shipment (or expected delivery date) at admin@imaraengineering.net.
• Provide photos of the damage or proof of non-delivery for claim processing.

8. Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us:

• Email: admin@imaraengineering.net
• Phone: +61405244342
• Address: 236 Darling Street, Balmain